About Us
As per the definition, Insight means to gain an accurate and deep understanding. That is our mission at Insight PBS: to understand each and every participant, and the key people in their life.
Insight PBS was founded in 2021 in the kitchen of our Managing Director’s house – Rosie Valencia. Together with a business partner, she built a brand new business that solely focused on delivering Positive Behaviour Support services, rather than a full suite of services.
Over the last few years Positive Behaviour Support has established its importance in the educational and disability sector, culminating with a flood of new providers in 2025. Positive behaviour support under NDIS aims to uphold the rights of the person with disability, improve their quality of life and reduce and eliminate restrictive practices.
The approach and expertise of our 80+ practitioners allows participants and carers to make significant changes in their lives. We continually strive to inspire, support and guide the people we work with.
Since our humble beginnings in 2021, we’ve grown to a team of over 100 across four different states. We’ve delivered high quality services to over 3,000 participants, and will continue to grow in 2026.
We build, nurture and develop effective networks and partnerships, offering innovative and tailored advice.
We are here to help you make a difference in the participant and carers’ lives.
Meet the Directors
Rocio Valencia Salazar (Rosie)
AHPRA-Registered Psychologist
MA. in Applied Psychology
Cert IV in Training Assessment & Evaluation
I’m a mum of two young children and an excitable Staffy/Labrador cross.
As a Psychologist and Director of Insight PBS, I work hard to design systems that ensure high-quality output that promotes human-centred practices in Positive Behaviour Support, as well as creating a fostering and inspiring work environment. I consider myself lucky for being in a position to lead a caring organisation that delivers effective strategies that make a difference in the lives of participants and carers.
Our Vision
We envision a world where the rights of people with disabilities are fully upheld every day.
Our Mission
We will be Australia’s leading provider of Behaviour Support. We’ll strive every day to enable inclusiveness and to promote human rights for People with Disabilities (PwD), while emphasising individual empowerment and dismantling ableism.
Our Values
Communicate with openness and integrity.
Service every participant and their family with respect and dedication
Creating purposeful connections that build teamwork and collaboration.
Implement innovative and efficient strategies approaches
Evidence based practice
We look to the latest research and best practice standard to develop and implement strategies.
Shorter waiting periods
We are constantly trying to reduce our waiting times. Depending on the area, our wait lists range between 4 and 12 weeks. Please visit here to view our wait times.
Efficient use of funds
All funds will be used efficiently in the delivery of service.
Effective implementation
Our practitioners work with the participant and their carers in order to identify the best suited strategies and the best way to implement them.
Reliable Practitioners
We aim to deliver best practice, prompt engagement and genuine interest in the participants and carers’ wellbeing.
Data informed decision -making
Implementation of strategies are monitored in an effective way in order to track changes and effectiveness.