About us · Registered NDIS provider
Insight means to gain an accurate and deep understanding
That is our mission at Insight PBS: to understand each and every participant, and the key people in their life. We do one thing, and we build the whole organisation around doing it well.
- Positive Behaviour Support only
- Four states
- Founded 2021
- Employees, not contractors
Why we only do PBS
Insight PBS was founded in 2021 in the kitchen of our Managing Director's house. The decision from day one was to deliver Positive Behaviour Support and nothing else, rather than a full suite of services.
That focus is still the point of difference. Our practitioners are not splitting their week across unrelated service lines, and our supervision, training and quality systems are built for behaviour support specifically.
Our story
From a kitchen table to four states
We started small and deliberately narrow. Growth has followed the same rule: only take on what we can deliver properly.
Insight PBS was founded in 2021 by our Managing Director, Rosie Valencia, who built a business that focused solely on delivering Positive Behaviour Support.
Over the last few years Positive Behaviour Support has established its importance across the education and disability sectors, culminating in a flood of new providers in 2025. Positive Behaviour Support under the NDIS aims to uphold the rights of the person with disability, improve their quality of life, and reduce and eliminate restrictive practices.
The approach and expertise of our 80+ practitioners allows participants and carers to make significant changes in their lives. We continually strive to inspire, support and guide the people we work with.
Since those humble beginnings we have grown to a team of over 100 across four different states, delivered high quality services to more than 3,000 participants, and we will continue to grow in 2026.
We build, nurture and develop effective networks and partnerships, offering innovative and tailored advice. We are here to help you make a difference in the lives of participants and their carers.
What we are working towards
Our vision and mission
Two statements that decide what we take on, how we grow, and what we say no to.
Our vision
We envision a world where the rights of people with disabilities are fully upheld every day.
Our mission
We will be Australia's leading provider of Behaviour Support. We will strive every day to enable inclusiveness and to promote human rights for people with disability, while emphasising individual empowerment and dismantling ableism.
Our values
Four commitments that shape our practice
These are the standards our practitioners are supervised against, not just words on a wall.
Openness
We communicate with openness and integrity, including when the answer is not the one you were hoping for.
Respect
We service every participant and their family with respect and dedication.
Connection
We create purposeful connections that build teamwork and collaboration around the participant.
Innovation
We implement innovative and efficient strategies and approaches, informed by current evidence.
What working with us looks like
The same standard, whoever you are matched with
Six things every participant, family and support coordinator can expect from Insight PBS.
Evidence based practice
We look to the latest research and best practice standards to develop and implement strategies.
Shorter waiting periods
We are constantly working to reduce our wait times. Depending on the area, our wait lists range between 4 and 12 weeks. View current wait times.
Efficient use of funds
All funds are used efficiently in the delivery of service, with no surprises on the invoice.
Effective implementation
Our practitioners work with the participant and their carers to identify the best suited strategies and the best way to implement them.
Reliable practitioners
We aim to deliver best practice, prompt engagement and genuine interest in the wellbeing of participants and carers.
Data informed decision making
Implementation of strategies is monitored so we can track changes and measure what is actually working.
A note on our team. Every practitioner is a full-time employee with professional indemnity cover, NDIS screening and a Working with Children Check. We do not engage contractors, and supervision is completed entirely in-house.
Practitioner names and photographs are not published under our staff privacy policy. You can see the areas we service and the qualifications held in each one on our team coverage pages.
Meet the directors
Who leads Insight PBS
Our leadership sits inside the practice, not above it.
Rocio Valencia Salazar (Rosie)
Managing Director
- AHPRA-Registered Psychologist
- MA in Applied Psychology
- Cert IV in Training, Assessment & Evaluation
I consider myself lucky to be in a position to lead a caring organisation that delivers effective strategies and makes a difference in the lives of participants and carers.
I am a mum of two young children and an excitable Staffy and Labrador cross.
As a Psychologist and Director of Insight PBS, I work hard to design systems that produce high quality output and promote human-centred practices in Positive Behaviour Support, as well as building a supportive and inspiring work environment.
Want to work with us?
Whether you are placing a referral, checking capacity in your area, or looking for your next role, here is where to start.
Request capacity
Check whether we have capacity in a specific area before you send the paperwork.
Request capacityMake a referral
Send us a participant referral and we will confirm allocation and expected start.
Refer to usJoin the team
We are hiring practitioners across all four states, at every capability level.
View open roles