PBS Wait Times by Region — Updated Monthly | Insight PBS

Wait times · Updated monthly · Last reviewed July 2026

Current Positive Behaviour Support wait times

Insight PBS publishes its behaviour support wait times openly and transparently every month, Most regions across Victoria, New South Wales, Western Australia and South Australia currently sit at 2–4 weeks. Your place on the waitlist is confirmed once we receive a signed service agreement, so referring early is the best way to hold your spot.

  • Most regions: 2–4 weeks
  • 4 states, 30+ regions
  • Updated monthly
  • Registered NDIS provider
Make a referral See times by region ↓

Times below are general and can vary weekly. For an answer specific to your exact location, check availability in your area — we reply within 1 business day.

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These published times are general bands. Tell us your exact location in a 2-minute availability check and we'll reply within 1 business day with our real, current capacity near you.

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By region

Wait times by state and region

General bands, reviewed monthly. They can shift week to week as practitioner capacity changes.

  • 1–4 weeks
  • 4–8 weeks
  • 8+ weeks

Victoria

Melbourne CBD2–4 weeks
Melbourne North2–4 weeks
Melbourne South2–4 weeks
Melbourne East2–4 weeks
Melbourne West2–4 weeks
Mornington Peninsula2–4 weeks
Gippsland2–4 weeks
Bendigo2–4 weeks
Shepparton2–4 weeks
Echuca2–4 weeks
Ballarat3–4 months

New South Wales

Sydney CBD2–4 weeks
Sydney North2–4 weeks
Sydney South2–4 weeks
Sydney East2–4 weeks
Sydney West2–4 weeks
Sutherland Shire2–4 weeks
Macarthur Region2–4 weeks
Wollongong2–4 weeks
Newcastle2–4 weeks
Nowra2–4 weeks

Western Australia

Perth CBD2–4 weeks
Perth North2–4 weeks
Perth South2–4 weeks
Rockingham2–4 weeks
Mandurah2–4 weeks
Bunbury2–4 weeks
Busselton2–4 weeks
Kalgoorlie4–8 weeks

South Australia

Adelaide CBD2–4 weeks
North Adelaide2–4 weeks
South Adelaide2–4 weeks

Disclaimer: the wait times on this page are approximations and subject to change. While we aim for accuracy, unforeseen circumstances or shifts in demand may affect actual wait times. Area not listed? Submit an availability check and we'll confirm whether we can service your location.

How the waitlist works

When does your wait actually start?

Your waitlist place starts at the signed service agreement, not the referral date

Once your referral is received, our intake team issues a service agreement. Your time on the waitlist begins when the signed agreement is returned to us. The sooner it's back, the sooner your 2–4 weeks starts counting down.

The practical takeaway: if you're weighing up whether to refer now or later — refer now. A 20-minute referral today, and a promptly signed agreement, is what locks in your place.

Make your referral

About 20 minutes with your NDIS details at hand. Start the referral — or check availability first if you're not ready.

Sign the service agreement

We'll issue it after reviewing your referral. Returning it signed is what confirms your place. This is when the waitlist clock starts.

Get matched with a practitioner

When your turn arrives, we match the participant with a behaviour support practitioner servicing your region and begin supports.

Waiting is hard, we know. We're doing everything we can to keep wait times down. If you need an update, call us on 1300 824 930. For interim support while you wait, the Carer Gateway is available on 1800 422 737.

FAQ

Wait times, answered

How accurate are these wait times?

They're general bands, reviewed monthly, and can vary week to week as practitioner capacity changes. For a precise answer for your exact location, submit a 2-minute availability check, we reply within 1 business day.

When does my time on the waitlist start?

From the date we receive your signed service agreement, not from the date of referral. After you refer, we issue the agreement; returning it promptly is what secures your place.

My region shows a longer wait, should I still refer?

Yes. Waitlist places are filled in order of signed service agreements, so referring now means your wait starts now rather than months from now. In longer-wait regions like Ballarat or Kalgoorlie, referring early makes the biggest difference.

Is there support available while we wait?

The Carer Gateway (1800 422 737) offers interim support for carers. If your situation changes or becomes urgent while you're on our waitlist, call us on 1300 824 930 and we'll do what we can to help.

My area isn't listed, can Insight PBS still help?

Possibly. We service 30+ regions across VIC, NSW, WA and SA and our coverage grows as our team does. Submit an availability check with your location and we'll confirm within 1 business day.

Secure your place on the waitlist

The wait only starts once you've referred and signed. Start today, or check your exact area first.

Make a referral

About 20 minutes. A completed referral and signed service agreement lock in your place and start the clock.

Start your referral

Check your exact area

Two minutes, no obligation. We'll reply within 1 business day with current availability for your location.

Check availability