Check availability · VIC / NSW / SA / WA · Registered NDIS provider
Check our availability in your area
A capacity request is the quick way to find out whether Insight PBS can take on a new Positive Behaviour Support participant near you. It takes about 2 minutes, and our team replies within 1 business day with current availability for your exact location and everything you need to refer.
- Takes about 2 minutes
- Reply within 1 business day
- No obligation
- Please note: this is not a referral
Prefer to talk? Call 1300 824 930 — we're happy to answer availability questions on the phone.
Skip this step
If you already know you'd like to start with Insight PBS, go straight to the referral form — it takes about 20 minutes, and it's the only way to secure a place on our waitlist. You don't need to check capacity first.
Go straight to the referral →Check availability
Request Capacity now - form below
Tell us where you are and what support is needed. We'll come back within 1 business day with our current availability for your area.
Which one do I need?
Capacity request or full referral?
Both are free and obligation-free. The difference is what they do: only a referral secures a place on our waitlist.
| Full referral | Capacity request | |
|---|---|---|
| Best for | You're ready to start behaviour support with Insight PBS | You're comparing providers or just checking availability first |
| Time to complete | About 20 minutes | About 2 minutes |
| What you'll need | NDIS number, plan dates, plan management details, consent | Just your location and basic details |
| What happens next | Intake reviews your referral and issues a service agreement | We reply within 1 business day with availability and a referral link |
| Waitlist place | Secured once your signed service agreement is returned | Not held — a referral is still required |
| Start here | Make a referral → | Check availability below ↓ |
How it works
From question to answer in 1 business day
Tell us where you are
A couple of minutes of quick questions — your location, who the support is for, and how to reach you. No NDIS paperwork needed at this stage.
We check real capacity
Our team checks live practitioner capacity for your exact location — more precise than the general published wait time bands.
You get an answer, and a path
Within 1 business day you'll hear back with our availability and a link to make a referral — so the moment you're ready, you're one click from starting.
FAQ
Capacity requests, answered
What is a capacity request?
A capacity request — or availability check — is a quick, 2-minute enquiry that asks Insight PBS whether we can take on a new behaviour support participant in your area. Our team replies within 1 business day with current availability for your location and what to do next.
Is a capacity request the same as a referral?
No. A capacity request only checks availability — it doesn't hold a place on our waitlist. To start services, you'll need to complete a referral (about 20 minutes) and return a signed service agreement, which is when your waitlist place is confirmed.
How quickly will I hear back?
Within 1 business day. If your question is urgent, call us on 1300 824 930 during business hours.
Do I have to go ahead after checking availability?
Not at all. A capacity request is free and obligation-free. It's simply the fastest way to find out whether we're the right fit for your area and timeframe before you invest time in a full referral.
Which areas does Insight PBS cover?
We're a registered NDIS provider across Victoria, New South Wales, South Australia and Western Australia, covering 30+ metro and regional areas. General wait times for each region are published on our wait times page, updated monthly.
Whenever you're ready
Check availability in 2 minutes, or secure your place on the waitlist with a full referral.
I'm ready to refer
About 20 minutes. A completed referral and signed service agreement are what secure your place on our waitlist.
Make a referralI'm just checking for now
Two minutes, no obligation. We'll reply within 1 business day with availability for your exact area.
Check availability