Careers · VIC / NSW / SA / WA · Hiring quarterly
Build your career where the field learns
Insight PBS is a specialist Positive Behaviour Support provider on a mission to grow PBS across Australia. Our practitioners join for the supervision and the craft, our support teams keep the whole machine honest, and everyone stays for years, not months.
- Full-time employees, never contractors
- Remote, wherever you live
- SCHADS award + 12% super + bonus
- 38-hour weeks, no weekends
We run multiple hiring cycles across Australia every year. Registering takes 60 seconds and you’ll be the first to hear.
HRD 5-Star Employer of Choice, 2025
Awarded on the strength of our own staff’s feedback: supportive culture, genuine development, and fair, transparent pay.
Why here, not somewhere else
Every employer says they’re supportive. Here’s our evidence.
We don’t ask you to take culture claims on faith. Each of these comes with proof you can check before you apply.
You’ll stay, and so will the team around you
High turnover doesn’t just hurt participants; it strands people without stable teams, supervision or peers. Our practitioners typically stay two to four years, which means the colleagues you build your career alongside will still be here next year.
ProofPractitioner tenure of 2–4 years · HRD 5-Star Employer of Choice 2025, based on staff feedback
Work where the field learns
Practitioners at other providers read our publication and attend our professional development webinars. Here, that machine is a staff benefit: sector-leading PD, clinical writing and events are part of the job, not something you chase after hours.
Proof1,000+ practitioner subscribers to our publication · quarterly PD events open to the whole sector
Workloads protected by honesty
We publish our wait times publicly rather than overloading the people we have. That discipline protects practitioner caseloads, keeps support team workloads sane, and means we only grow where we can actually serve.
ProofLive wait times published on this website · regular supervision and peer reflection for every practitioner, at every level
Real employment, not a contractor gamble
Ads promising higher starting rates, no KPIs and “work your own hours” usually mean contracting. No leave, no super guarantee, personal liability, and no team when things get hard. Every Insight PBS staff member is a full-time employee with the full safety net.
ProofSCHADS award · 12% superannuation · full leave entitlements · professional indemnity cover — compared line-by-line below
Practitioner roles
Four levels. One pathway. All in-house.
The NDIS Commission recognises four practitioner levels, and because of our large, experienced team, you can progress through all four here. Pick your level to see the full role, or start at the beginning.
Core
Less complex participants, close coaching from a team leader, foundations of assessment and planning. Where new practitioners start.
Explore the role → Level 2Proficient
Independent practice across a broader caseload, including participants with restrictive practices in place, plus guidance of Core practitioners.
Explore the role → Level 3Advanced
The most complex presentations, supervision of practitioners at all levels, and practice leadership across the organisation.
Explore the role → Level 4Specialist
All the qualities of Advanced, plus a recognised area of expertise such as forensic practice, trauma or dual diagnosis.
Explore the role →Progression applications open every six months, and all supervision is completed in-house. You never have to source your own supervision to move up, and there’s no need to change employers to change levels.
Beyond the caseload
It takes more than practitioners
Behind every behaviour support plan is a support team that keeps the whole organisation running across four states. These teams hire too, and they’re built on the same terms: full-time employment, remote work, and people who stay.
Finance
Invoicing, payments and payroll, so every staff member is paid what they’re owed, every cycle.
Marketing & Sales
Keeps referrals flowing and our publication, webinars and brand in front of the sector.
Admin
Service agreements, intake and the day-to-day coordination that keeps participants and practitioners connected.
Compliance
Keeps our NDIS registration, quality standards and restrictive practice obligations watertight.
Clinical Admin
Plan uploads, reporting and clinical documentation support, so practitioners can practise instead of push paper.
Operations
The systems, processes and logistics that keep a fully remote team running smoothly across four states.
People & Culture
Hiring, onboarding and staff wellbeing. The team behind the culture our 5-Star Employer of Choice award recognised.
Support team roles open as we grow and are advertised on our company Seek page when they do. If one of these teams sounds like you, register your interest and tell us which team, and we’ll contact you when a role opens.
Read before you compare job ads
An employee role, next to a typical contractor offer
Many PBS job ads lead with a higher hourly rate. Here’s what that rate usually costs you once you look underneath it.
| Insight PBS employee | Typical contractor offer | |
|---|---|---|
| Pay basis | SCHADS award. Paid what you’re owed, every pay cycle, plus bonus incentives | Headline rate only; you carry the gaps between billable work |
| Superannuation | Full 12%, every paycheck, for as long as you’re here | Often none. You fund your own retirement savings |
| Leave | Annual, sick, personal, mental health, parental, study, community service, grievance and long service leave | No paid leave of any kind |
| Hours | Max 38 hours per week. No expected overtime, no weekends | “Work your own hours” often means unpaid evenings to hit billables |
| Professional indemnity | Covered by Insight PBS for all staff | You are personally liable for claims against you |
| Supervision & support | Regular supervision and peer reflection at every practitioner level | Typically fend for yourself clinically. No supervision included |
| Back office | Admin, finance and marketing teams handle invoicing, payment follow-up, service agreements, plan uploads and referral flow | Your unpaid job after hours, including finding your own referrals |
FAQ
Careers at Insight PBS, answered
What does a Behaviour Support Practitioner do at Insight PBS?
A Behaviour Support Practitioner conducts assessments to understand behaviours of concern, develops and implements tailored behaviour support plans, collects and analyses data to refine interventions, collaborates with families, carers and stakeholders, provides training and guidance, and ensures ethical, person-centred support within the NDIS framework.
What are the four levels of Behaviour Support Practitioners?
The four levels are Core (entry level, focusing on assessments and plans under supervision), Proficient (experienced, with added analysis and supervision capabilities), Advanced (high-level problem-solving and practice leadership), and Specialist (an expert in a niche area, providing specialised supervision). Each has its own page above with the full role, and you can progress through all four here.
Do you hire roles other than practitioners?
Yes. Insight PBS is supported by Finance, Marketing & Sales, Admin, Compliance, Clinical Admin, Operations and People & Culture teams. These roles open as we grow and are advertised on our company Seek page. Register your interest and mention the team you’re interested in.
How do I apply?
When roles are open, they’re live on our company Seek page and linked from the role pages on this site. When they’re not, register your interest and you’ll be contacted as soon as a role opens in your state. Applications need a current CV, copies of relevant qualifications and registrations, and a cover letter.
Do I need a cover letter?
Yes. Insight PBS does not consider applications without a cover letter. It should explain why you’re interested in joining Insight PBS and how your background aligns with the role. And make sure not to copy-paste a cover letter from an AI tool; they’re becoming increasingly obvious.
Are the roles remote?
Yes. Our roles are fully remote across Victoria, New South Wales, South Australia and Western Australia, which means no commute and a structure that supports productivity from wherever you live.
How does supervision work?
Supervision is covered entirely in-house. Core practitioners are supervised by a Proficient or higher practitioner, with regular coaching and progress monitoring. Higher levels involve peer supervision and supervising others. You never need to source or pay for external supervision to progress.
How does career progression work?
Progression is capability-based rather than time-based. Applications to move up a level open every six months, and advancement depends on demonstrated skills, supervision and professional development. All of it happens in-house, so you don’t change employers to change levels.
What benefits does Insight PBS offer?
All staff are full-time employees on the SCHADS award with 12% superannuation, bonus incentives, and full leave entitlements including annual, sick, personal, mental health, parental, study, community service, grievance and long service leave. Professional indemnity is covered for all staff, hours are capped at 38 per week with no weekends, and professional development and supervision are built in.
Do I need NDIS registration or specific clearances?
Every worker needs to pass an NDIS Screening Check and hold a Working with Children Check. Practitioner qualifications must be in NDIS-recognised fields, and all work adheres to legislative requirements, including restrictive practice obligations.
How to apply
Three steps, and what we’re looking for in each
Find your role
Practitioners: pick your level above and read the full role page and Position Description. Support teams: check the team descriptions above and our company Seek page for openings.
Prepare your application
Your current CV, copies of relevant qualifications and registrations, and a short cover letter. The cover letter matters to us. It’s how we hear your voice and your reasons before we meet you, and applications without one aren’t progressed.
Register, then apply via Seek
We hire quarterly across our teams. Register your interest and you’ll hear first; when roles open, they’ll be live on our company Seek page.
Need adjustments? We proudly support diversity in all its forms, and we know applying can be nerve-wracking. If we can provide additional support, accommodations, or changes to set you up for success, email us directly at people@insightpbs.com.au.
Ready when you are
Whether you’re a practitioner at any level or you belong on one of our support teams, there’s a next step here for you.
I’m a practitioner
Explore the four level pages above, then register your interest. Tell us your level and state, and you’ll hear the moment a role opens.
Register your interestI’m support team material
Finance, Marketing & Sales, Admin, Compliance, Clinical Admin, Operations or People & Culture. Register and tell us which team sounds like you.
Register your interest