Pricing & funding · Updated 1 July 2026
Every dollar, explained before it’s billed
All our prices come from the NDIS Pricing Arrangements and Price Limits, set by the NDIA, and we never bill above them. This page explains every line item we use, when we use it, and what it means for you, including the two things people ask about most: travel time and the per-kilometre charge.
- NDIA price limits, never exceeded
- Itemised invoices, every time
- Agreed in your Service Agreement first
- Travel discussed at referral
What changed on 1 July 2026?
The NDIA’s 2026 Annual Pricing Review updated Behaviour Support rates and itemised travel as its own line. We’ve broken down every change in plain language. Read the full breakdown.
The line items
Every code we bill, and when we use it
Which line item appears on your invoice depends on where Behaviour Support funding sits in your NDIS plan. We check this at referral and confirm it in your Service Agreement, so nothing on an invoice should ever be a surprise. Rates below are the NDIA price limits effective 1 July 2026.
| Line item | When we use it | National | Remote / Very remote |
|---|---|---|---|
| Specialist Behavioural Intervention Support11_022_0110_7_3 | The core of our work under Capacity Building – Improved Relationships: assessment, developing your Behaviour Support Plan, and the clinical work behind it. | $252.99 / hr | $354.19 / $379.49 |
| Behaviour Management Plan, incl. training in behaviour management strategies11_023_0110_7_3 | Also under Improved Relationships: training your key supports to deliver the plan, and reviews. Practitioner travel time is claimed under this code too, at the reduced travel rate below. | $252.99 / hr | $354.19 / $379.49 |
| Behaviour Support under Improved Daily Living15_056_0128_1_3 | When your plan funds Behaviour Support through Capacity Building – Improved Daily Living instead of Improved Relationships. | $156.16 / hr | $218.62 / $234.24 |
| Behaviour Support under Core01_741_0128_1_3 | When your plan funds Behaviour Support through Core – Assistance with Daily Life. | $156.16 / hr | $218.62 / $234.24 |
| Practitioner travel timebilled at 50% of the hourly rate | Time your practitioner spends travelling to and from your home, school or community setting. Time-capped in metro and regional areas; full details in the travel section below. | $126.50 / hr | $177.10 / $189.75 |
| Non-labour travel costs$0.99 per kilometre | The vehicle cost of the same trip, per kilometre. Only billed where your plan includes funding for non-labour travel costs; we ask about this on the referral form. | $0.99 / km | $0.99 / km |
What the hours cover
“Why was I billed for time when you weren’t here?”
The most common pricing question we get, and a completely fair one. A Behaviour Support Plan takes far more than the hours you see us. Under the NDIS Pricing Arrangements, these are the four kinds of work that can appear on your invoice, all itemised so you can tell them apart:
Time with you and your team
Face-to-face (or telehealth) sessions: assessment visits, observation in real environments, care team meetings, and coaching sessions with family and support workers. This is the visible part of the work.
Time on your plan, away from you
Writing and updating the Behaviour Support Plan, analysing the data your team collects, preparing reports, and lodging plans with the NDIS Commission. These hours are billed at the same rate and itemised, so you’ll see exactly what was done, even though your practitioner wasn’t in the room with you.
Time coordinating your supports
Phone calls and emails with your support coordinator, school, GP, therapists and other providers, directly related to your supports. PBS only works when everyone is on the same page, and getting everyone there takes real, billable time.
Time getting to you
Travel to your home, school or community, billed at half the hourly rate and time-capped. Behaviour support works best in the places where behaviour actually happens, and getting there takes time and cost. Full breakdown below.
The big one
Travel, explained properly
Travel is the line item that causes the most confusion across the NDIS, so here it is in full. There are two separate travel charges, and they cover different things.
1. Travel time (the practitioner’s hours)
Billed at exactly half the hourly rate: $126.50/hr in metro and regional areas. It’s also time-capped by the NDIA: a maximum of 30 minutes each way in metro areas (MMM 1–3), 60 minutes each way in regional areas (MMM 4–5), and uncapped in remote and very remote areas (MMM 6–7). A 30-minute drive to you can never cost more than $63.25.
2. Non-labour travel (the kilometres)
The vehicle cost of the same trip: $0.99 per kilometre. This is only billed where your plan includes funding for non-labour travel costs, and our referral form asks about it up front, so you’ll know before service delivery begins whether this applies to you. It never appears out of nowhere.
3. How we keep both down
We match you with the closest available practitioner, and where participants are further away, practitioners line up multiple visits in one trip, sharing the travel rather than billing each participant the full journey. Where it’s clinically appropriate, telehealth removes the travel line entirely.
Why travel at all? Because behaviour doesn’t happen in a clinic. It happens at mealtimes, at school pick-up, on the bus. Seeing behaviour where it occurs is what makes the plan accurate, and travel billing being clearly itemised means you can see exactly what you’re paying for that accuracy.
A worked example
What a typical visit actually costs
Say your practitioner drives 30 minutes each way (20 km each direction) to run a one-hour coaching session with your support workers at home, in metro Melbourne, under Improved Relationships funding, with non-labour travel funded in your plan.
Every line lands against a code from the table above, so your invoice reads exactly like this example. If a line ever doesn’t make sense, call us before anything else: 1300 824 930. Most “disputes” are five-minute conversations.
Example: one-hour home visit, metro
All figures at NDIA price limits, effective 1 July 2026
In a week where your practitioner also spends two hours writing your plan, you’d see a separate, clearly labelled line for those hours too, at the standard rate.
Our no-surprises commitments
Four things we promise about every invoice
Agreed before we start
Your Service Agreement lists the exact line items and rates that apply to you before service delivery begins, and the referral form establishes up front whether kilometre charges apply. If the NDIA changes prices mid-plan, we contact you about what changes and why. You won’t be left to work it out on your own.
Never above the price limits
NDIA price limits are ceilings, and we treat them that way. Every rate on this page is the maximum we can bill, published openly, alongside our wait times, because transparency is how we operate everywhere, not just here.
Itemised, always, and questioned freely
Every invoice shows what was done, for how long, under which code. If a line doesn’t make sense, call 1300 824 930 or email hello@insightpbs.com.au and we’ll walk through it. Formal concerns can always go through our feedback process.
Also worth knowing
Funding periods, PACE, and plan management
Funding comes in periods
Since May 2025, NDIS funding is released in periods, usually three months at a time, rather than all at once. It’s designed to help budgets stretch across the whole plan. How funding periods work.
PACE changed how claims work
The NDIA’s PACE system changed how providers claim and how participants control funds. Most of the detail is provider-side, but there are a few things participants should know. What PACE means for you.
Plan-managed & NDIA-managed only
We support participants with plan-managed and NDIA-managed funding. Since September 2024, we don’t accept self-managed participants. Why, and what to do if you’re self-managed.
FAQ
Pricing questions, answered straight
Who sets your prices?
The NDIA, not us. Every rate on this page comes from the NDIS Pricing Arrangements and Price Limits, updated each year through the Annual Pricing Review. Those limits are the maximum any registered provider can charge, and we bill at or below them, never above.
Why am I billed for hours when the practitioner wasn’t with me?
Because most of a Behaviour Support Plan is built away from you: writing and updating the plan, analysing your team’s data, preparing reports, and coordinating with your other supports. The NDIS Pricing Arrangements allow this work to be billed when it directly relates to your supports, and we itemise it so you can always see what was done in those hours.
Why do you bill for travel at all?
Behaviour support works best in the environments where behaviour actually happens: home, school, the community. Getting there takes time and vehicle cost, and the NDIS Pricing Arrangements recognise both. Travel time is billed at half the hourly rate and is time-capped; kilometres are billed at $0.99/km only where your plan funds non-labour travel.
Is there a limit on how much travel time you can charge?
Yes. The NDIA caps claimable travel time at 30 minutes each way in metro areas (MMM 1–3) and 60 minutes each way in regional areas (MMM 4–5). There are no time caps in remote and very remote areas (MMM 6–7), where the higher remote rates apply instead.
What if my plan doesn’t include non-labour travel funding?
Then we don’t bill the per-kilometre charge. Our referral form asks about non-labour travel funding before service delivery begins, so whether it applies to you is established up front, not discovered on an invoice.
How do you keep travel costs down?
Three ways: we match you with the closest available practitioner; where participants are further away, practitioners line up multiple visits in one trip so the travel is shared rather than billed in full to each participant; and where clinically appropriate, telehealth removes travel entirely.
Which line item will I actually be billed under?
It depends on where Behaviour Support funding sits in your NDIS plan: Capacity Building – Improved Relationships ($252.99/hr), Capacity Building – Improved Daily Living ($156.16/hr), or Core – Assistance with Daily Life ($156.16/hr). We confirm this at referral and it’s written into your Service Agreement before anything is billed.
What happens when prices change each July?
The NDIA updates price limits from 1 July each year. Where changes affect your supports, we update pricing schedules and Service Agreements to match the new arrangements and contact you with the relevant information. Prices never change silently.
I think there’s a mistake on my invoice. What should I do?
Call us on 1300 824 930 or email hello@insightpbs.com.au first; most invoice questions are resolved in one conversation. If you’d prefer a formal path, our feedback process is always open, and you can also contact your plan manager or the NDIS Quality and Safeguards Commission at any time.
A question is never a bother
Funding and pricing are genuinely confusing. We’d always rather explain a line item before it’s billed than dispute it after.
Talk to a human
Call 1300 824 930 or email hello@insightpbs.com.au and we’ll walk through your plan, your line items, or any invoice, in plain language.
Contact usReady to get started?
Make a referral and we’ll confirm your funding category, travel arrangements and Service Agreement before delivery begins, with our wait times published openly.
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