Contact Insight PBS
How can we help?
Whether you have a question about Positive Behaviour Support, our services, or something else entirely, send us a message. Our team will make sure it reaches the right person and get back to you.
- Reply within 1 to 2 business days
- VIC, NSW, SA and WA
- Any question, big or small
Send us a message
The best place to start for almost any question. Fields marked * are required.
Other forms
Looking for a specific form?
Most questions can go through the form above. If your enquiry fits one of these, you're welcome to use the dedicated form instead.
- Request Custom PBS Capacity Ask about customised PBS wait times based on basic participant info and location. Open the enquiry form →
- Give feedback on our services Share a compliment, suggestion or comment about the support you've received. Open the feedback form →
- Make a complaint Raise a concern about our services so we can look into it and put things right. Open the complaints form →
Respectful communication
We're committed to providing respectful, professional and compassionate support to everyone who contacts us, including callers on our 1300 line. We ask that all interactions with our team stay respectful and courteous. Abusive, offensive or inappropriate behaviour towards our staff will not be tolerated, and calls may be ended if necessary. Our aim is a positive, supportive environment where everyone is treated with dignity and respect.