Positive Behaviour Support Melbourne | Insight PBS

Locations · Victoria · Melbourne

Positive Behaviour Support in Melbourne

Insight PBS is a registered NDIS provider of specialist Positive Behaviour Support across Greater Melbourne, from the CBD and inner suburbs across the north, east, south-east, west and the Mornington Peninsula. Our NDIS behaviour support practitioners deliver Functional Behaviour Assessments, Behaviour Support Plans and hands-on coaching for families, schools, SIL homes and day programs, in the places where behaviour actually happens.

  • Registered NDIS provider
  • PBS is all we do
  • Wait times published live below
  • Mobile across Melbourne

Why families and coordinators choose us

600+ NDIS participants supported since 2021, a team of 70+ across four states specialising only in PBS, wait times published openly, and an HRD 5-Star Employer of Choice team behind every plan. See exactly how our process works.

Why Insight PBS in Melbourne

Specialist behaviour support, with the evidence to back it

PBS is our entire practice

Our Melbourne practitioners focus and specialise only on Positive Behaviour Support, not a mix of therapies. That depth shows in the quality of Functional Behaviour Assessments, Behaviour Support Plans and restrictive practice reduction work we deliver across Victoria.

ProofA national team of 70+ dedicated to PBS · sector-read publication and PD program

Short, honest wait times

Don’t wait 12+ months for behaviour support to begin. We publish our Melbourne wait times openly on this page, synced with our live wait list, and we only take referrals in regions where we genuinely have capacity.

ProofLive wait times table below · capacity confirmed within 1 business day

Efficient, transparent use of funds

Don’t be left in the dark with no funding left. We work with transparent hours, clear milestones and regular data reviews, and our pricing page explains every NDIS line item, travel charge and invoice line before it’s billed.

ProofEvery line item explained on our pricing page · itemised invoices, always

Evidence-based, neuro-affirming outcomes

We’ve supported more than 600 participants since 2021 to improve quality of life and work toward NDIS goals, using the latest research, trauma-informed practice, and neuro-affirming approaches across a wide range of diagnoses.

Proof600+ participants supported since 2021 · practitioners trained in trauma-informed and neuro-affirming practice

Melbourne & VIC wait times

Current wait times, straight from our live list

This table syncs automatically with the Victoria section of our central wait times page, so what you see here is what our intake team sees. Your time on the waitlist begins once we receive a signed service agreement, not from the date of referral.

Melbourne CBD1-2 weeks
Melbourne South1-2 weeks
Melbourne East1-2 weeks
Melbourne West1-2 weeks
Melbourne North1-2 weeks
Peninsula2-4 weeks

Wait times as last published

These times are general in nature and can vary weekly. For a customised answer for your exact suburb, request a custom capacity check and we’ll respond within one business day.

What we deliver in Melbourne

Our specialist PBS services

Every service is delivered by NDIS-registered behaviour support practitioners under the Positive Behaviour Support Capability Framework, in homes, schools, workplaces and community settings across Melbourne.

Functional Behaviour Assessment

Following the Insight PBS process, we build a thorough understanding of behaviours of concern and their underlying causes, in the environments where they occur.

Behaviour Support Plans

Interim and Comprehensive Behaviour Support Plans with proactive, positive strategies, meeting all NDIS Quality and Safeguards Commission requirements.

Restrictive practice reduction

Assessment and collaboration with all stakeholders to reduce and ultimately eliminate regulated restrictive practices, with Commission-compliant reporting.

Staff & carer training

Practical workshops, live webinars and coaching so families, support workers and SIL staff can implement strategies confidently and consistently.

PBS in schools

Classroom-ready positive behaviour supports for mainstream and specialist schools across Melbourne, including teacher coaching, observation and parent training.

Trauma-informed & neuro-affirming practice

Practitioners trained in trauma-informed PBS and neuro-affirming approaches for autistic participants and people with a wide range of diagnoses.

Areas we service

Melbourne suburbs we cover

Our mobile practitioners travel across the region. Find your area below, or if your suburb isn’t listed, request a capacity check and we’ll confirm within one business day. We also service Bendigo, Shepparton, Echuca and Gippsland.

Melbourne CBD & inner city 50+ suburbs

Melbourne, Melbourne Airport, East Melbourne, West Melbourne, North Melbourne, Southbank, Docklands, Carlton, Carlton North, Princes Hill, Parkville, Fitzroy, Fitzroy North, Collingwood, Abbotsford, Clifton Hill, Richmond, Burnley, Cremorne, South Yarra, Hawksburn, Prahran, Windsor, Toorak, Kooyong, Armadale, St Kilda, St Kilda East, St Kilda West, Balaclava, Elwood, Ripponlea, Albert Park, Middle Park, Port Melbourne, South Melbourne, Kensington, Flemington, Travancore, Ascot Vale, Moonee Ponds, Essendon, Essendon North, Essendon West, Aberfeldie, Niddrie, Strathmore, Strathmore Heights, Gardenvale, Elsternwick.

Inner east & Boroondara 36+ suburbs

Hawthorn, Hawthorn East, Kew, Kew East, Deepdene, Camberwell, Canterbury, Balwyn, Balwyn North, Surrey Hills, Mont Albert, Mont Albert North, Box Hill, Box Hill North, Box Hill South, Blackburn, Blackburn North, Blackburn South, Burwood, Burwood East, Glen Iris, Ashburton, Ashwood, Chadstone, Malvern, Malvern East, Forest Hill, Mitcham, Nunawading, Vermont, Vermont South, Notting Hill, Mount Waverley, Glen Waverley, Wheelers Hill, Mulgrave.

Outer east, Knox & Yarra Ranges 97+ suburbs

Ringwood, Ringwood East, Ringwood North, Croydon, Croydon Hills, Croydon North, Croydon South, Warranwood, Mooroolbark, Lilydale, Chirnside Park, Coldstream, Mount Evelyn, Montrose, Kilsyth, Kilsyth South, Bayswater, Bayswater North, Boronia, The Basin, Ferntree Gully, Upper Ferntree Gully, Rowville, Lysterfield, Lysterfield South, Scoresby, Knoxfield, Wantirna, Wantirna South, Heathmont, Doncaster, Doncaster East, Templestowe, Templestowe Lower, Donvale, Park Orchards, Bulleen, Warrandyte, North Warrandyte, Warrandyte South, Wonga Park, Healesville, Badger Creek, Chum Creek, Yarra Glen, Yering, Christmas Hills, Steels Creek, Dixons Creek, Gruyere, Seville, Seville East, Wandin North, Wandin East, Silvan, Monbulk, Olinda, Sassafras, Kallista, Kalorama, Mount Dandenong, The Patch, Sherbrooke, Tremont, Upwey, Tecoma, Belgrave, Belgrave Heights, Belgrave South, Selby, Menzies Creek, Emerald, Avonsleigh, Cockatoo, Gembrook, Clematis, Macclesfield, Beenak, Hoddles Creek, Yellingbo, Woori Yallock, Launching Place, Yarra Junction, Wesburn, Millgrove, Warburton, East Warburton, Three Bridges, Gilderoy, Gladysdale, Powelltown, Don Valley, Big Pats Creek, Nangana, Ferny Creek, Glan Devon, Bend Of Islands.

North & Whittlesea 89+ suburbs

Brunswick, Brunswick East, Brunswick West, Coburg, Coburg North, Pascoe Vale, Pascoe Vale South, Oak Park, Hadfield, Fawkner, Glenroy, Gowanbrae, Jacana, Broadmeadows, Dallas, Coolaroo, Meadow Heights, Attwood, Westmeadows, Gladstone Park, Tullamarine, Bulla, Oaklands Junction, Wildwood, Sunbury, Diggers Rest, Craigieburn, Roxburgh Park, Greenvale, Somerton, Campbellfield, Kalkallo, Mickleham, Donnybrook, Beveridge, Wollert, Epping, Lalor, Thomastown, Mill Park, South Morang, Mernda, Doreen, Whittlesea, Humevale, Eden Park, Yan Yean, Woodstock, Nutfield, Preston, Reservoir, Kingsbury, Bundoora, Thornbury, Northcote, Fairfield, Alphington, Ivanhoe, Ivanhoe East, Eaglemont, Heidelberg, Heidelberg Heights, Heidelberg West, Rosanna, Viewbank, Yallambie, Macleod, Watsonia, Watsonia North, Greensborough, Briar Hill, Montmorency, Lower Plenty, Plenty, Saint Helena, Eltham, Eltham North, Research, Diamond Creek, Wattle Glen, Hurstbridge, Yarrambat, Kangaroo Ground, Panton Hill, Smiths Gully, St Andrews, Cottles Bridge, Arthurs Creek, Bellfield.

West & Wyndham 86+ suburbs

Footscray, West Footscray, Seddon, Yarraville, Kingsville, South Kingsville, Spotswood, Newport, Williamstown, Williamstown North, Seaholme, Altona, Altona North, Altona Meadows, Seabrook, Laverton, Laverton North, Point Cook, Sanctuary Lakes, Williams Landing, Truganina, Tarneit, Hoppers Crossing, Werribee, Werribee South, Wyndham Vale, Manor Lakes, Mambourin, Quandong, Little River, Cocoroc, Maidstone, Braybrook, Brooklyn, Tottenham, Sunshine, Sunshine North, Sunshine West, Albion, Ardeer, Deer Park, Derrimut, Ravenhall, Cairnlea, Albanvale, Kealba, Kings Park, St Albans, Delahey, Sydenham, Taylors Lakes, Taylors Hill, Hillside, Burnside, Burnside Heights, Caroline Springs, Rockbank, Aintree, Fraser Rise, Grangefields, Thornhill Park, Bonnie Brook, Cobblebank, Weir Views, Strathtulloh, Melton, Melton South, Melton West, Kurunjang, Harkness, Brookfield, Exford, Eynesbury, Toolern Vale, Mount Cottrell, Fieldstone, Plumpton, Keilor, Keilor East, Keilor Downs, Keilor Lodge, Keilor North, Keilor Park, Avondale Heights, Maribyrnong, Airport West.

South-east, Kingston & Casey 124+ suburbs

Caulfield, Caulfield East, Caulfield North, Caulfield South, Carnegie, Murrumbeena, Hughesdale, Oakleigh, Oakleigh East, Oakleigh South, Huntingdale, Clayton, Clayton South, Clarinda, Bentleigh, Bentleigh East, McKinnon, Ormond, Glen Huntly, Brighton, Brighton East, Hampton, Hampton East, Sandringham, Black Rock, Beaumaris, Cheltenham, Cheltenham East, Cheltenham North, Highett, Moorabbin, Heatherton, Dingley, Dingley Village, Braeside, Mentone, Parkdale, Mordialloc, Waterways, Aspendale, Aspendale Gardens, Edithvale, Chelsea, Chelsea Heights, Bonbeach, Carrum, Patterson Lakes, Springvale, Springvale South, Noble Park, Noble Park North, Keysborough, Dandenong, Dandenong North, Dandenong South, Doveton, Eumemmerring, Hallam, Endeavour Hills, Narre Warren, Narre Warren East, Narre Warren North, Narre Warren South, Berwick, Harkaway, Guys Hill, Beaconsfield, Beaconsfield Upper, Dewhurst, Officer, Officer South, Pakenham, Pakenham South, Pakenham Upper, Cardinia, Rythdale, Nar Nar Goon, Nar Nar Goon North, Tynong, Garfield, Garfield North, Bunyip, Iona, Vervale, Cora Lynn, Catani, Maryknoll, Tonimbuk, Heath Hill, Lang Lang, Yannathan, Caldermeade, Monomeith, Koo Wee Rup, Dalmore, Bayles, Cranbourne, Cranbourne East, Cranbourne North, Cranbourne South, Cranbourne West, Clyde, Clyde North, Botanic Ridge, Junction Village, Devon Meadows, Cannons Creek, Blind Bight, Warneet, Tooradin, Sandhurst, Lynbrook, Lyndhurst, Hampton Park, Skye, Carrum Downs, Bangholme, Frankston, Frankston North, Frankston South, Langwarrin, Langwarrin South, Seaford, Pearcedale.

Mornington Peninsula 39+ suburbs

Mornington, Mount Eliza, Mount Martha, Moorooduc, Tuerong, Somerville, Tyabb, Hastings, Bittern, Crib Point, HMAS Cerberus, Baxter, Balnarring, Balnarring Beach, Merricks, Merricks Beach, Merricks North, Point Leo, Shoreham, Flinders, Somers, Red Hill, Red Hill South, Main Ridge, Arthurs Seat, Dromana, Safety Beach, McCrae, Rosebud, Capel Sound, Tootgarook, Rye, St Andrews Beach, Fingal, Boneo, Cape Schanck, Blairgowrie, Sorrento, Portsea.

How to get started

From enquiry to support, in five steps

Enquire or refer

Call 1300 824 930 or submit the referral form. Not sure about capacity in your suburb? Request a capacity check first.

Service agreement

Once your referral is accepted, we send a service agreement and forms. Your place on the waitlist begins when the signed agreement is returned, and every line item is agreed before delivery, as set out on our pricing page.

Assessment & planning

Your allocated Melbourne practitioner conducts observations and assessments, then develops your NDIS Behaviour Support Plan grounded in a full understanding of the behaviour.

Implementation coaching

We coach families, schools and SIL staff to deliver the strategies themselves, because our role is intervention coaching, and PBS works when everyone is on the same page.

Review & adjust

Data-driven reviews keep the plan effective, with updates whenever needs change, and at least every 12 months for any plan containing a regulated restrictive practice.

Our Melbourne team

The practitioners behind the plans

Insight PBS was founded in Melbourne in 2021 and has grown to more than 70 employees across four states, with leadership and dedicated practitioner teams in Victoria. All practitioners are full-time employees, never contractors, supervised in-house under the PBS Capability Framework.

Meet our leadership

Leadership is spread across all four states, with clinical governance behind every Melbourne plan. Biographies are published openly.

Meet the leadership team

Request practitioner bios

For privacy reasons we don’t publish practitioner biographies on the website, but you can request the bios of practitioners in your area by email.

Request bios for your area

FAQ

Positive Behaviour Support in Melbourne, answered

What is Positive Behaviour Support (PBS)?

Positive Behaviour Support is a way of working with people with mental illness and disabilities to improve their life with positive strategies and by addressing challenging behaviours. It focuses on understanding why a person behaves the way they do, then meeting those needs through communication strategies, environmental changes, meaningful relationships and better access to activities the person enjoys.

What suburbs do you service in Melbourne?

We cover Greater Melbourne, from the CBD and inner suburbs across the north, east, south-east, west and the Mornington Peninsula. The full suburb list is in the areas we service section on this page, and our capacity request form confirms your exact suburb within one business day.

How long is the wait for behaviour support in Melbourne?

Our current Melbourne wait times are published live on this page, synced with our central wait list. Your time on the waitlist begins once we receive a signed service agreement. Times are general and can vary weekly, so we recommend a customised capacity check for your suburb.

Which part of my NDIS plan pays for Positive Behaviour Support?

Funding is usually drawn from Capacity Building - Improved Relationships, which covers specialist behavioural intervention support including assessment hours, report writing and ongoing coaching. In some cases Improved Daily Living or Core funding can be used. Our intake team checks your plan and outlines the most efficient use of funds.

Do you work in Melbourne schools?

Yes. We deliver positive behaviour support for learning in mainstream and specialist schools across Melbourne and Victoria, including teacher coaching, classroom observation and data-led workshops, aligned with each school's wellbeing framework and Victorian Department of Education requirements.

Can you write a Behaviour Support Plan for autism?

Yes. Many of our practitioners have postgraduate study in autism and have developed hundreds of comprehensive Behaviour Support Plans for autistic participants, using neuro-affirming approaches throughout.

Can PBS help with trauma-related behaviours?

Yes. Our approach is trauma-informed, and many practitioners are specifically trained in trauma-informed practice. Practitioners look for environmental triggers, teach regulation skills and collaborate with psychologists so strategies are safe and respectful.

What is the difference between an Interim and a Comprehensive Behaviour Support Plan?

A Comprehensive Behaviour Support Plan is a detailed document meeting all NDIS Quality and Safeguards Commission requirements, including functional assessment findings, proactive strategies and restrictive practice reduction steps. An Interim plan is shorter, used when urgent behaviours of concern need immediate mitigation while the full assessment continues.

How quickly will I see results?

Every participant and family is different, but most families notice early improvements within four to six weeks once strategies are implemented consistently, supported by baseline data, clear indicators and frequent reviews.

How often does a Behaviour Support Plan need to be reviewed?

At a minimum, any plan containing a regulated restrictive practice must be reviewed every 12 months, or earlier if the participant's circumstances change.

Do you provide services outside Melbourne?

Yes. Insight PBS operates across four states. See our Victoria page for every region we cover locally, or explore New South Wales, South Australia and Western Australia. If you move interstate, your practitioner coordinates a smooth handover to the next regional team.

Start behaviour support in Melbourne

Tell us about the person, and we’ll match the closest best-fit practitioner, with your funding, travel and wait time confirmed before anything begins.

Make a referral

The fastest path to support. We confirm capacity, line items and your service agreement up front.

Refer in Melbourne

Check capacity first

Want a customised answer for your exact suburb? We’ll respond within one business day. Or call 1300 824 930.

Request capacity check