Funding & access · Updated August 2026
Self-managed and privately funded participants are now welcome
Insight PBS accepts every way an NDIS plan can be managed, and we take privately funded clients too. Same practitioners, same hourly rates, same process. This page explains how each funding type works with us, what we need from you, and what happens next.
- Self-managed
- Plan-managed
- NDIA-managed
- Privately funded
Not sure how your plan is managed? Check the myNDIS portal or call the NDIA on 1800 800 110.
What changed
For a period we were not able to take self-managed referrals. We have since rebuilt how we invoice, how we explain costs before work begins, and how we keep you informed as funding is used. That work is done, and self-managed referrals are open again across every state we serve.
How you can pay
Four ways to fund behaviour support with us
Your NDIS plan can be managed in one of three ways, or a mix of them, and you can also engage us privately without NDIS funding at all. Here is how each one works in practice.
| Funding type | How it works with us | Who pays the invoice |
|---|---|---|
| Self-managedaccepted | You choose us directly, with no approval step in between. We invoice you weekly, you pay us, then you claim the amount back through the myNDIS portal from your own budget. | You, from funds you claim yourself |
| Plan-managedaccepted | You keep full choice of provider and your Plan Manager handles the paperwork. We send invoices straight to them and they pay us from your budget. | Your registered Plan Manager |
| NDIA-managedaccepted | We claim directly from the NDIA through the provider portal. Nothing passes through your hands. Providers must be NDIS-registered for this option, and we are. | The NDIA, direct to us |
| Privately fundedno NDIS plan needed | For people without NDIS funding, or with funding that will not stretch to behaviour support. Families, schools, disability and aged care organisations, and employers all engage us this way. | You or your organisation |
You can use a combination. Your plan does not have to be entirely one type. Some people self-manage most categories and have behaviour support funding managed by a Plan Manager or the NDIA, or the other way around. Whatever combination you land on, we can work with it.
Self-management in practice
What self-managing looks like once we start
Self-management gives you the most control of any funding type. It also puts a handful of administrative jobs in your hands rather than someone else's. Here is the honest division of labour.
What Insight PBS does
- Issue a clear, itemised invoice every week, with every line explained in plain language
- Charge at or below the NDIA price limits, never above them
- Tell you before we do anything that will consume a significant chunk of funding
- Provide the service agreement, receipts and documentation you need for your records
- Answer any question about a charge without you having to justify asking
- Flag it early if we can see your funding is running lower than the work remaining
What you take care of
- Pay our invoices by the due date shown on each one
- Claim the amount back through the myNDIS portal from your behaviour support budget
- Track your own budget so you know what is left before work is scheduled
- Keep records of your spending, which the NDIS requires you to hold for five years
- Tell us promptly if your plan is suspended, replaced, or changes management type
- Let us know 48 hours ahead if an appointment needs to move
Behaviour support funding is front-loaded
This one catches people out, so it is worth saying plainly. Most of the funding is used early, while we are gathering information, meeting your team, running assessments, developing strategies and writing the behaviour support plan. That is the heaviest stretch of work in the whole engagement.
Once the plan is written and the people around you are confident using it, the intensity drops away. Later funding covers check-ins, troubleshooting, updates and the reviews the NDIS requires. If you are self-managing and watching the budget closely, expect the first couple of months to look expensive relative to what follows.
Without NDIS funding
Engaging us privately
You do not need an NDIS plan to work with a behaviour support practitioner. We charge private clients the same hourly rates published in our pricing, so nobody pays a premium for being outside the scheme.
Families and individuals
People waiting on an access decision, people whose plan does not include behaviour support funding, and families who would simply rather pay directly and keep the arrangement private.
Schools and day programs
Where a setting needs practitioner input, staff coaching or a strategy for a particular student or participant, and the funding sits with the organisation rather than an individual plan.
Providers and employers
Disability and aged care providers seeking clinical input, and workplaces wanting practitioner-led guidance for supporting a specific person or team.
Same rates, same practitioners, same standards. Private work is delivered by the same NDIS Commission-recognised practitioners, held to the same quality standards, and priced against the same published figures. The difference is administrative, not clinical.
Private engagements are invoiced weekly on the same terms. Where behaviour support is delivered outside the NDIS, restrictive practice reporting obligations may differ, and your practitioner will talk you through what applies to your situation.
The numbers
What it costs, whoever is paying
Every figure below comes from the NDIS Pricing Arrangements and Price Limits. We do not bill above them, and we apply the same rates to private clients.
| Line item | When we use it | National | Remote / very remote |
|---|---|---|---|
| Specialist Behavioural Intervention Support11_022_0110_7_3 | The core of the work under Capacity Building, Improved Relationships: assessment, developing your plan, and the clinical thinking behind it. | $252.99 / hr | $354.19 / $379.49 |
| Behaviour Management Plan, including training11_023_0110_7_3 | Also under Improved Relationships: training your key supports to deliver the plan, and reviews. Practitioner travel time is claimed here too, at the reduced rate below. | $252.99 / hr | $354.19 / $379.49 |
| Behaviour Support under Improved Daily Living15_056_0128_1_3 | When your plan funds behaviour support through Improved Daily Living rather than Improved Relationships. | $156.16 / hr | $218.62 / $234.24 |
| Behaviour Support under Core01_741_0128_1_3 | When your plan funds behaviour support through Core, Assistance with Daily Life. | $156.16 / hr | $218.62 / $234.24 |
| Practitioner travel time50% of the hourly rate | Time spent travelling to and from your home, school or community setting. Time-capped in metro and regional areas. | $126.50 / hr | $177.10 / $189.75 |
| Non-labour travelper kilometre | The vehicle cost of the same trip. Only billed where your plan includes funding for non-labour travel costs. | $0.99 / km | $0.99 / km |
Rates change when the NDIA updates the Price Guide, usually from 1 July each year. Under PACE, the separate categories are combined into a single Behaviour Support line, so all of the work above appears under one item. Full detail sits on our pricing page.
If you want to change anyway
Switching how your funding is managed
You no longer need to change anything to work with us. Some people still want to, usually because the admin load of self-management has stopped being worth the flexibility. If that is you, the process is straightforward.
Complete a Change of Circumstances form
This is the official route. Download it from the NDIS website or ring the NDIA to request one. The relevant part is Part G: I want to change how the funding is managed in my plan, where you indicate whether you want plan-managed or NDIA-managed funding, for all supports or only for specific categories.
Send it in
- Email it to enquiries@ndis.gov.au
- Post it to NDIA, GPO Box 700, Canberra ACT 2601
- Hand it in at a local area coordinator, early childhood partner or NDIS office
If someone else is completing it for you, a family member, support coordinator or nominee, you will need to give consent first. You can do that by calling the NDIA, sending a letter or email, or completing a Consent for a Third Party to Act on Behalf of a Person form.
Wait for the decision
The NDIA has 21 days from receiving your form to decide. You will be told in writing whether the request is approved, and whether it is being processed as a plan variation or a plan reassessment.
You can change one category only
A common misunderstanding. You do not have to move your whole plan. In Part G you can nominate behaviour support alone to be plan-managed or NDIA-managed, leaving every other support you use exactly as it is.
FAQ
Questions we get asked
Can I access Insight PBS if I am self-managed?
Yes. Self-managed participants can refer directly through our referral form, with no additional step and no change to your plan required.
I was told previously that you did not accept self-managed participants. What changed?
That was our position for a period, and it was the wrong long-term answer to a real problem. We have since changed how we invoice, how we set expectations about cost before work begins, and how we keep participants informed as funding is used. Those changes have held up well enough that we reopened to self-managed referrals.
Do you charge self-managed participants more?
No. The rates are identical across every funding type, and they sit at or below the NDIA price limits. There is no loading, deposit or administration fee for self-managing.
Do I need to pay before you start work?
No. Invoices are issued weekly in arrears, for work already delivered, and are payable by the due date shown. The terms are the same ones every other participant works to.
How do I claim back what I pay you?
Through the myNDIS participant portal, using the invoice we send you. Claims come out of your behaviour support budget. If you are new to self-management and want a hand understanding which category to claim against, ask your practitioner or ring us and we will walk you through it.
What if my funding runs out mid-way through?
Tell us as soon as you can see it coming. We would rather adjust the plan of work than stop abruptly. If you are watching the budget closely, ask your practitioner for an estimate of hours remaining at any point and they will give you one.
Can I engage you privately without any NDIS funding?
Yes. Families, schools, providers and employers all engage us privately. The rates match our published NDIS rates and the service is delivered by the same practitioners.
How do I find out how my plan is currently managed?
The quickest check is the myNDIS portal. Otherwise, ring the NDIA on 1800 800 110 and ask. Your plan document also states it, usually near the funding breakdown.
However your plan is managed, we can help
Refer whenever you are ready, or talk it through with someone first. Both are equally welcome.
Refer to us
Around 15 minutes to complete. Self-managed, plan-managed, NDIA-managed and private referrals all go through the same form.
Start a referralTalk to a human first
Call 1300 824 930 or send us a message. No obligation, and no pressure to refer at the end of it.
Contact us