Craig M

Role: Behaviour Support Practitioner
Location: Eastern Sydney

Qualifications + Specialties

• Bachelor of Arts (Honours) in Applied Social Studies
• Master of Science in Psychology – Birmingham City University, England

I endure to work in a person-centered manner with an adaptable and flexible approach to meet the needs of the participants we support.
I have a background in social care work with adults with ASD, community rehabilitation case-working adults with ABI’s and NDIS Support Coordination.
I love having the opportunity to make a positive impact on the quality of life for the participants I work with and using my education and experience to help others.
My work style has been described as transparent, proactive and calm.

Crystal A

Role: Behaviour Support Practitioner
Location: Hills Region

Qualifications + Specialties

Certificates in:

• Autism Burnout
• You got it program
• Transilian program
• Circle of security
  
• Triple P Parenting
• Parenting with Autism

Crystal is a dedicated Behaviour Support Practitioner with Insight PBS, She has a history of supporting participants with ASD,ADHD,ODD/PDA,OCD and complex mental health. She has a passion for all aspects in the disability sector. Crystal prides herself in taking a person centered approach that focuses on the unique strengths of each individual. Crystal’s commitment to understanding the full context of behaviours enable her to implement effective strategies that promotes positive change. Her success is reflected in her ability to customise interventions that support growth, resilience and increase quality of life.

Jordan S

Role: Behaviour Support Practitioner
Location: Northern Sydney

Qualifications + Specialties

• Bachelor of Science (Psychology) – Macquarie University

With a strong background in Psychology and Autism Spectrum Disorder as well as complex mental health care, psychosocial disabilities and neurodiversity, Jordan is working towards developing skills across the board. Balancing patience, empathy and engagement, Jordan works with a person-centered approach to empower the people he works with and ensure they feel heard, energised and capable of overcoming whatever barriers they face. He is motivated by supporting others and is at his best when he is actively helping those in need.

Kathryn N

Role: Behaviour Support Practitioner
Location: Northern Beaches

Qualifications + Specialties

• Graduate Diploma of Psychology (Advanced) – University of Adelaide
• Graduate Diploma of Psychology – Monash University
• Engaging in Positive Behaviour Support Practices – Monash University

Kathryn is a dedicated Behaviour Support Practitioner with a deep passion for empowering individuals through person-centred, evidence-based support. She brings a wealth of experience working with diverse participants, both children and adults across Autism Spectrum Disorder, Intellectual Disability, Psychosocial Disabilities, Traumatic Brain Injury, and other complex diagnoses. Her academic foundation in Psychology complements her practical expertise.​

Kathryn excels in fostering environments where participants, their families, and care teams feel genuinely understood and supported. She is committed to delivering tailored interventions that address each individual’s unique needs and aspirations. Kathryn finds the greatest fulfilment in learning each participant’s unique story and contributing to meaningful, positive changes in their lives and the lives of those who care for them.

Simone D

Role: Behaviour Support Practitioner
Location: South-West Sydney

Qualifications + Specialties

• Certificate IV in Leadership and Management, Westley Vocational Institute
• Certificate III in Aged Care, Work Train
• Certificate IV in Leisure and Health, ARC Training
• Current CPR and First Aid Certificate, Royal Life Saving NSW

Simone joined Insight PBS almost a year ago and has already built strong, supportive relationships with her Participants and their key carers. She brings over 10 years of experience in the Aged Care sector, along with a solid background in leadership roles across a variety of settings, including work with children, youth, and adults. Simone is passionate about being part of her Participants’ journey toward positive change and is committed to making a meaningful impact using a holistic approach. She is highly skilled in communication and collaboration, and draws on her background in Leisure and Health to develop creative, person-centred approaches to addressing behaviours of concern. Known for her bright, bubbly personality, Simone brings warmth and positivity to her work, and enjoys using humour to build rapport and create a comfortable environment for those she supports.

Zoe P

Role: Behaviour Support Practitioner
Location: Western Sydney

Qualifications + Specialties

• Bachelor of Social Work, Western Sydney University

As a Behavioural Support Practitioner at Insight PBS, I bring a holistic, person-centred approach to supporting individuals of all backgrounds. I’m passionate about helping people and believe that open, respectful communication is the foundation for building trust and achieving meaningful outcomes.

I specialise in ASD and complex psychosocial presentations, tailoring support strategies to suit each person’s unique needs, always aiming to empower and uplift those I work with. What I love most about my work is connecting with people, hearing their stories, and supporting them on their path to a better quality of life. Those I’ve worked with often describe my style as empathetic, dependable, and deeply engaged. I’m excited to be part of the Insight PBS team and contribute to creating positive, lasting change.

Georgia R

Role: Behaviour Support Practitioner
Location: Outer South-West Sydney

Qualifications + Specialties

• Certificate lll in Aged Care Nursing – TAFE NSW
• Bachelor of Arts (Psychology) – University of Wollongong
• Graduate Diploma of Psychology (Advanced) – Monash University
• Qualified Crisis Supporter – Lifeline Australia

Georgia is a Behaviour Support Practitioner at Insight PBS. Georgia has been with the team for over 1 year. Her approach to supporting others involves using a person centred, collaborative, empowering and empathetic approach. What Georgia loves most about her work is the ability to make a difference in the lives of people with disabilities. Georgia’s colleagues describe her as an enthusiastic, compassionate and caring person, extremely passionate about her work.

Ainsley S

Role: Advanced Behaviour Support Practitioner
Location: Wollongong Region

Qualifications + Specialties

• Bachelor of Psychology (University of Wollongong)
• Advanced Diploma of Psychology Postgradute (Monash University)

Ainsley is a Proficient Behaviour Support Practitioner and has been with Insight PBS since October 2022. They approach work with a hands-on approach, enjoying face-to-face contact and working with children to address behaviours as soon as possible, while also assisting older individuals to manage their behaviours efficiently. Ainsley likes to ensure they are person-centered and flexible.

Ben H

Role: Proficient Behaviour Support Practitioner
Location: Wollongong Region

Qualifications + Specialties

• Bachelor’s of Psychological Science (Honours), University of Wollongong.

Ben is a Behaviour Support Practitioner who has a passion for the complexities of human behaviour and a curiosity for all perspectives on life. He has a keen interest in psychology, fuelling his commitment to enhancing the lives of others through positive behaviour support. Ben believes that everyone has a story to tell and always aims to provide a space where those he works with feel heard and empowered. To achieve this, he likes to work closely with participants and their stakeholders to holistically appreciate that person, understanding that everyone is shaped by their upbringing, relationships, personality traits, and life experiences.

Emma C

Role: Proficient Behaviour Support Practitioner
Location: Nowra Region

Qualifications + Specialties

• Bachelor of Psychological Science (University of Wollongong)
• Positive Psychology (Vancouver Island University)
• Understanding Traumatic Brain Injuries (University of Tasmania)
• Understanding and Preventing Dementia (University of Tasmania)
• Suicide Prevention – Blackdog Institute

Emma is a Proficient Behaviour Support Practitioner at Insight PBS. Emma has been with the team since 2022. With a background in psychology and child development, Emma is dedicated to supporting individuals and their families/carers through a person-centered, compassionate and empowering approach. Emma works collaboratively to understand and address behavioural challenges while also assisting to build confidence, develop coping skills and foster positive change in the lives of her participants

Angela V

Role: Behaviour Support Practitioner
Location: Nowra Region

Qualifications + Specialties

• 2001-Diploma of Community Services (Children Services)
  2008-Certificate III in Aged Care Work
  2011-Certificate IV in Small Business Management
  2013-Guiding Children’s Behavior (short course)
  2016-Circle of Security Parenting
  2021-Emotional Validation and acknowledgment of Feelings:-Techniques for
  Supporting Challenging behaviours
  2021-Accidental Counsellor, Managing Conflict and difficult Conversations and
  Self Care-Certificates of attendance
  2022-Key Fundamentals of supervision-Practical strategies for keeping children
  safe
  2022-Child Safe Foundational Training Program
  2022-Child Safe Standards in Practice Training Program
  2024-Currently enrolled in an Advanced Diploma of Child Psychology, Youth
  Counselling, and mental health and Introduction to Abnormal Psychology

Who am I: Angela Volcic is a compassionate and experienced professional with a heart for early childhood education and positive behavioral support. With over 15 years of dedication, she has guided children’s growth and development, taking on roles like Second in Charge, Educational Leader, and Wellbeing Representative. Angela’s journey includes running her own Family Day Care business, where she provided enriching, child-focused experiences, and later serving as a respected leader in a long day care setting, always building strong, trusting relationships with families and colleagues. Angela’s approach is warm, empathetic, and collaborative, grounded in both professional expertise and her rich family life.

My Role/What I specialise In: Now, as a Positive Behavioural Support Practitioner with Insight PBS, Angela brings her holistic, evidence-based approach to life. She’s committed to understanding the deeper needs behind behaviours, crafting personalised strategies that help individuals thrive. She adopts a holistic, evidence-based, and person-centered approach, striving to create individualised strategies that foster participants’ growth, resilience, and overall well-being. Her work is anchored in genuine connections, respect, and a passion for neurodiversity-affirming practices that celebrate each person’s unique strengths and experiences and takes pride in ensuring they feel respected and empowered.

What people say about me- Known for her warm and empathetic style, Angela is dedicated to creating a welcoming environment where every participant feels heard and valued. She’s seen as a supportive leader and a trusted advocate for her team, always working towards positive, lasting change. At the core of her work is a commitment to building trust, fostering collaboration, and creating positive change through strong, meaningful partnerships. Outside of her professional life, Angela treasures time with her family, embracing the joy of outdoor adventures and nurturing the bonds that keep them close

Julie B

Role: Team Leader
Location: Western Sydney

Qualifications + Specialties

• Certificate 3 (Aged Care), Mission Australia
• Diploma of Nursing, Western Sydney University
• Diploma of Nutritional Science, Western Sydney University
• Diploma of Community Services, TAFE NSW
• Diploma of Mental Health, TAFE NSW
• ABI and sensory impairment
• AUSLAN Level 1 and 2

Julie is an Advanced Behaviour Support Practitioner and AHPRA-registered nurse known for her warmth, humour, and signature “sunshine” spirit. Since joining Insight PBS in October 2022, she has empowered individuals and support networks through collaboration, fun, and person-centred care.

With experience across both public and private sectors, Julie specialises in complex behavioural needs, addiction, AOD, trauma, ADHD, ABI, Autism, sensory impairment, anxiety, depression, dementia, and Alzheimer’s. She holds AUSLAN Level 1 & 2 and has training in trauma-informed practice.

Julie works closely with the Department of Communities, Child Protection, and other formal NDIS supports to deliver holistic, coordinated support and care. Through a strength-based approach, she helps individuals recognise their potential, promoting well-being, independence, and a life lived to the fullest.

Ebony A

Role: Team Leader
Location: Sutherland Shire

Qualifications + Specialties

• Bachelor of Science (Psychology)
• Graduate Diploma of Psych. Science and Psych.  Advanced

Learning as much as I can about every area within PBS! Favourite area of interest then it would probably be adults with TBI or ADHD. My end goal is to work as a Reg. psychologist and help people with disabilities lead the best life possible. I am a bit of a weirdo with lots of energy and not a lot of inhibition skills. Love dogs (bigger the better!), rock-climbing, reading, playing dungeons and dragons, painting minis (playing pieces for D&D), doing archery, and eating loads of junk food! I am rather talented at dog training, and trained my dog Basil as a farm dog (herding skills) and then as a volunteer therapy dog.

Kristy-lee C

Role: Team Leader
Location: Nowra

Qualifications + Specialties

• Bachelor of Social Work at University of Wollongong
• Diploma of Leadership and Management at Frontier – Institute of Technology
• Certificate IIII in Community Services at University of Wollongong College
• Suicide Prevention Training from Black Dog Institute
• Creating Supportive Environments for people living with dementia from Dementia Training Australia
• Community Care and Dementia: Responsive
• Behaviours from Dementia Training Australia
• Understanding Traumatic Brain Injury from University of Tasmania

Kristy-lee is a dedicated Team Leader and Advanced Behaviour Support Practitioner at Insight PBS, where she has been making a meaningful impact since June 2022. With a professional background in Social Work, Mental Health, Aged Care and Research Projects, Kristy-lee brings a diverse and well-rounded perspective to her practice.

She is deeply committed to a strengths-based approach, both in her leadership and in her client work. Kristy-lee consistently seeks to identify and build upon the unique capabilities and resources of individuals, teams, and communities. Her leadership style fosters empowerment, resilience, and growth, enabling her team to thrive in a supportive and inclusive environment.

Collaboration is at the heart of Kristy-lee’s practice. She believes that meaningful partnerships with stakeholders are essential to enhancing the quality of life for participants. Her ability to foster strong, respectful relationships contributes to the creation of sustainable, person-centred support plans.

Colleagues describe Kristy-lee as compassionate, caring, and exceptionally passionate about her work. Her dedication to improving the lives of others, combined with her thoughtful and inclusive approach, makes her a valued leader and practitioner within the organisation and wider Shoalhaven region.